Welcome to our General Terms and Conditions of Carpet Up

Acceptance of the use of Carpet Up & Floors Terms and Conditions

Your access to and use of Carpet Up Carpets & Floors is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Credit card details

Carpet Up will never ask for your credit card details and we advise our customers to not enter their credit cards details on Carpet Up website or by submitting such details in any other form.

Legal advice

The contents of Carpet Up website do not constitute advice and should not be relied upon in making or refraining from making, any decision. All material contained on Carpet Up is provided without any or warranty of any kind. You use the material on Carpet Up at your own discretion.

Change of use

Carpet Up reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Carpet Up shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Links to third party websites

Carpet Up Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

Copyright

All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Carpet Up or otherwise used by Carpet Up as permitted by law In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

Links to and from other websites

Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

Disclaimers and limitation of liability

The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, Carpet Up will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Carpet Up  makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Carpet Up for death or personal injury as a result of the negligence of Carpet Up or that of its employees or agents.

Indemnity

You agree to indemnify and hold Carpet Up and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Carpet Up arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Waiver

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the England courts.

We’ll beat any quote

We aim to always offer you a highly competitive price on all our carpets, vinyl, luxury vinyl tiles or planks and laminate. That’s why we pledge to beat any quote for the exact same, identical products. If you find a high street shop offering a lower totally fitted price for a purely identical carpet, vinyl, luxury vinyl tiles or planks or laminate, underlay and accessories, with the same high level of service, just bring us the quote, we’ll check it and beat it! If you find a high street shop offering a lower totally fitted price for a purely identical carpet, vinyl, luxury vinyl tiles or planks or laminate, underlay and accessories, with the same high level of service, we'll lower our price to beat your quotation. Some high street competitors have a different nationwide shop price to their online price; Carpet Up only sell from a physical shop and not online, so we match our prices to the competitor’s physical shop price only. We also know that some high street competitors have a lower price in specific shops. Where these shops are within 10 miles of a Carpet Up branch, we'll lower our price to beat your quotation.

Wear guarantee on every carpet, vinyl, luxury vinyl and laminate

Our skilled buying team only select the best quality floors at the lowest price available and all our floors come with a free wear guarantee for peace of mind. Some of our floors carry up to 20 years wear guarantee! The ‘Free Wear Guarantee’ guarantees your carpet or flooring will not wear out within the stated number of years on the product. However the appearance may deteriorate or vary from family to family depending on your usage, demands and care. If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor.

10 year ‘fitting satisfaction’ guarantee on carpet

Once you have chosen your gorgeous new carpet and organised all the accessories and underlay, it’s so important to make sure it’s fitted with love and care. If you have purchased your carpet, accessories and underlay from us, along with our Delivery & Care Package and let us arrange your fitter, then you will qualify for the 10 year fitting satisfaction guarantee. The ‘10 year fitting guarantee’ only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Carpet Up and when your fitting service is arranged through Carpet Up with one of our recommended fitters. In this instance you qualify for the ‘10 year fitting guarantee’ and we will guarantee your satisfaction for 10 years from the date on your invoice. Please keep your receipt for proof of purchase. Carpet must stay in the original location and not be moved or tampered with and should be used only according to our recommendations.

Administration

Where Carpet Up has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service an administration fee per m2 is chargeable. The administration includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy ‘at home installation’, and on the rare occasion of a complaint being raised regarding the fitting, Carpet Up will manage the complaint between yourself and the fitting partner.

We retain responsibility for the products and service Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter.

The Carpet Up Delivery & Care Package

We keep our prices low by being transparent and not building costs into the overall price of your carpet of flooring. 

The All Inclusive Delivery & Care package includes delivery, removing and replacing a reasonable amount of empty furniture, removing and disposing of all offcuts plus a complementary tidy up and vacuum. If you have also purchased new carpet, underlay and accessories with Carpet Up, you qualify for the 10 year fitting satisfaction guarantee!

This means we will guarantee you are satisfied with your fitting for 10 years from the date on your invoice. Please keep your receipt as proof of purchase. Carpet must stay in the original location and not be moved or tampered with and should only be used according to our recommendations.

Golden Ticket

Saving applies to order value including flooring, underlay accessories and 'Delivery & Care' package. Minimum spend £250 before offer is applied. Excluding Fitting. Not valid in conjunction with any other '30% off your Bill at Till offers' or 'We Beat Any Quote' price matches. Excludes Next Collections.’

Our contact details

The Savoy, 36-44 Bolton Road Blackburn, BB2 3QH

Call 01254 51960

For any further information please email sales@carpetup.co.uk